What payment methods do you accept?
We take all major credit cards and payments via Paypal.
When will my order arrive?
Standard delivery is five business days within the US. Three business days if you are located in NYC.
If you need your product sooner than that we will do our absolute best to accommodate you. Please email firstname.lastname@example.org
What shipping company do you use?
We work with Shyp to offer you the most competitive shipping rates.
Which countries do you ship to?
Currently we ship within the US. If you are overseas and interested in the product, please email email@example.com
How much does the shipping cost?
Currently, we are offering a flat shipping rate within the US (other than NYC) of $30 per piece.
Shipping within NYC has a flat rate of $15 per piece.
Do you gift wrap?
Every AHYIN piece comes presented in a premium quality gift box and tied with grosgrain ribbon. It includes a certificate of authenticity, and a booklet explaining the spirit and ritual surrounding that piece. Whether it is a gift, or it's for you, we package with the intention to delight.
Can I include a gift card?
Yes. If you would like a complimentary personalized note included in the giftbox, please add it to the notes when you are placing your order. If you have already placed your order, please email firstname.lastname@example.org
Can I return my product?
Why is my product slightly different to the photograph?
It is important to remember that this is an authentically hand-made product. Your AHYIN textile is truly one of a kind. That means there will be subtle variations within every item. We celebrate the skill of our artisans and believe that their "signatures" add much more beauty and character, than the machine embroidery we commonly see today. That said, if there is something you are unhappy with, please contact us and let us know.
What if my product is damaged or faulty?
I want to buy a gift for someone else, how do I choose?
Can gifts be exchanged?
If you have received a gift, we want you to fall in love with your AHYIN piece. Perhaps there is one that speaks more to your heart, or is a better match to your table setting. We will happily exchange a gift and work with you to find something you will cherish. We cannot accept items that have been used or damaged. Please read more about our return & exchange policy here.
Can I put an AHYIN by Micaela Ezra piece on my wedding registry?
How do I clean and care for my product?
Please visit our product care page for detailed information.